Privacy Policy

Privacy Policy — Kiwi Treasure Casino

1) Who We Are and What This Policy Covers

At Kiwi Treasure Casino (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have.

This policy applies when you:

• visit our website or mobile site,
• create or use an account,
• make deposits or withdrawals,
• contact our support team,
• interact with our emails, chat, or promotions,
• participate in responsible gambling tools (where available).

If you do not agree with this policy, please do not use our services.

Important note: This document is a general privacy policy template. Laws and compliance requirements vary. You should have a qualified legal professional review it for your licensing and operating jurisdictions.

2) Definitions (Plain English)

• Personal information: Information that identifies you or could reasonably identify you (e.g., name, email, ID documents).
• Sensitive information: Higher-risk data such as identity documents, payment identifiers, or verification outcomes.
• Processing: Anything done to personal information—collection, storage, use, sharing, or deletion.
• Device data: Technical data from your browser/device (IP address, identifiers, cookies).
• Third parties: Service providers we work with (e.g., payment processors, analytics providers).

3) What Information We Collect

We only collect information that is necessary to operate the website, provide our services, protect users, and meet legal/compliance needs.

A) Information you provide directly

Account and profile data

• Full name, date of birth
• Email address, phone number
• Username, password (stored in encrypted/hashed form)
• Country/region and address details (where required)

Verification and compliance data (KYC/AML)

• Government-issued identification (e.g., passport/ID card)
• Proof of address documents
• Age verification results
• Self-exclusion or account restriction requests
• Risk checks and internal compliance notes (where permitted by law)

Payment and transaction data

• Deposit and withdrawal history
• Payment method details (often tokenised by providers)
• Bank/wallet details for withdrawals (where applicable)
• Fraud-prevention and chargeback information

Support and communications

• Chat logs and email correspondence
• Call recordings (only if we notify you and/or where lawful)
• Complaint details and outcomes

B) Information collected automatically

Technical and usage data

• IP address, device type, browser type
• Pages viewed, links clicked, time on site
• Referring URLs and campaign tags
• Crash logs, performance data

Cookies and similar technologies
We use cookies to remember your preferences, keep you logged in, prevent fraud, and measure site performance. You can control cookies via browser settings and (where available) our cookie banner.

4) Why We Collect and Use Your Information

We process personal information for the following purposes:

A) To provide the service

• Create and manage your account
• Process deposits/withdrawals and payment confirmations
• Enable gameplay and secure access
• Provide customer support and respond to requests

B) To keep the platform safe

• Detect fraud, account takeovers, collusion, and bot activity
• Maintain cybersecurity and prevent abuse
• Enforce our Terms, bonus rules, and fair-use protections

C) To meet legal and compliance obligations

• Age verification and identity verification
• Anti-money laundering and risk monitoring
• Responding to lawful requests from regulators or authorities

D) To improve our product

• Analyze how users navigate the site
• Test new features (A/B testing)
• Fix bugs and enhance performance

E) Marketing and promotions (where permitted)

• Send service emails (account, security, transaction updates)
• Send promotional emails/SMS (only where you consent or where permitted by law)
• Show tailored offers based on activity (subject to your choices)5) Legal Bases for Processing (General Framework)
• Depending on your jurisdiction, we rely on one or more of these bases:
• Contract: to deliver the service you requested (account, gameplay, payments).
• Legal obligation: to comply with identity verification, anti-fraud, and reporting duties.
• Legitimate interests: to keep the platform secure, prevent fraud, and improve services.
• Consent: for optional marketing and certain cookie categories (where required).

5) Legal Bases for Processing (General Framework)

Depending on your jurisdiction, we rely on one or more of these bases:

• Contract: to deliver the service you requested (account, gameplay, payments).
• Legal obligation: to comply with identity verification, anti-fraud, and reporting duties.
• Legitimate interests: to keep the platform secure, prevent fraud, and improve services.
• Consent: for optional marketing and certain cookie categories (where required).

6) How We Share Your Information

We do not sell your personal information. We may share it in limited, controlled ways:

A) Service providers (processors)

We use vetted providers for:

• payments and payout processing
• identity verification / fraud prevention
• hosting, cloud storage, and security monitoring
• analytics and performance measurement
• customer support tools (ticketing, chat systems)

These providers may only process data under our instructions and under contractual safeguards.

B) Compliance, regulators, and lawful requests

We may disclose information if required to:

• comply with laws and regulatory obligations,
• respond to a court order or lawful request,
• protect users’ safety and prevent crime.

C) Business transfers

If we undergo a merger, acquisition, or asset sale, data may be transferred as part of that transaction, subject to confidentiality and applicable law.

7) International Data Transfers

Your information may be processed in countries other than where you live (for example, where our service providers operate). When we transfer data internationally, we apply appropriate safeguards such as:

• contractual protections,
• access controls and encryption,
• minimum necessary data sharing.

8) Data Retention

We keep personal information only as long as necessary for:

• account administration and service delivery,
• dispute resolution and fraud prevention,
• legal and compliance obligations.

Typical retention triggers include:

• the date you close your account,
• the last transaction date,
• required compliance retention periods (varies by jurisdiction).

When information is no longer needed, we securely delete or anonymise it.

9) Security Measures

We use administrative, technical, and physical security safeguards designed to protect your information, including:

• encryption in transit (HTTPS)
• access controls and least-privilege permissions
• monitoring and anti-fraud systems
• secure password storage (hashing)
• vendor risk assessments

No system is 100% secure, but we continuously improve our protections.

10) Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• access the personal information we hold about you,
• correct inaccurate or incomplete data,
• delete data (where lawful and not required for compliance),
• object to certain processing,
• withdraw consent (e.g., marketing),
• data portability (in some regions).

Marketing opt-out

You can opt out of promotional messages at any time via:

• the unsubscribe link in emails,
• account settings (where available),
• contacting support.

Service messages (security, payments, legal notices) may still be sent as they are necessary.

11) Cookies Policy (Summary)

Cookies help us:

• keep you logged in,
• remember your preferences,
• prevent fraud,
• measure performance.

Cookie categories (example)

• Strictly necessary (security, login sessions)
• Performance/analytics (site improvement)
• Functional (preferences)
• Marketing (personalised ads/offers, where used)

You can control cookies in your browser settings and through cookie tools on our site (where available). Note that blocking some cookies may affect site functionality.

12) Responsible Gambling and Privacy

We may process limited information related to responsible gambling features (where available), such as:

• self-exclusion requests,
• deposit/loss limit settings,
• cooling-off periods,
• support interactions related to gambling harm.

This data is handled with extra care and restricted access. If you need help, we encourage you to use official Australian support resources listed below.

13) Children’s Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We use age-verification and may request documents to confirm eligibility. If we learn we collected personal information from an underage person, we will take steps to delete it and close the account, subject to legal obligations.

14) Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please read the privacy policies of any third-party services you visit.

15) Changes to This Privacy Policy

We may update this policy to reflect changes in law, technology, or our services. When we make material updates, we will post the revised version and update the “Last updated” date on the page. Continued use after changes means you accept the updated policy.

16) Contact Us

If you have questions or privacy requests, contact our support team via the contact methods shown on our website.

Australian Regulation & Research